No hot water or heating

If you are experiencing a loss of hot water or heating, there are a couple of things you can do before reporting a repair.

What to do if you have no heating or hot water

Watch Vijay to learn what you should do.

What to do if you have no hot water or heating in summary

If you're experiencing a loss of heating or hot water, we recommend:

  1. checking that there is credit on your pre-payment gas meter – if you have one
  2. checking the gauge on your gas boiler to see if the pressure has dropped.

If you still have no hot water or heating after taking the steps outlined in the video, please report a repair. If you are a homeowner, please call a Gas Safe Register plumber.