No hot water or heating

If you are experiencing a loss of hot water or heating, there are a couple of things you can do before reporting a repair.

Boiler breakdowns can be common during the colder months as a lot of strain is suddenly being put on the system after a long period of inactivity.

What to do if you have no hot water or heating

  1. If you have a pre-payment meter, check your balance. If the meter has run out of credit, topping it up will restore the gas supply.
  1. Check the pressure gauge on your boiler – if it is below one bar, then your boiler will need to be repressurised. If the pressure is above one bar, check that your boiler programmer/thermostat is turned to the 'on' position for heating/hot water, that your room thermostat is turned up, and that the hot water cylinder thermostat is turned up to 60.

If the problem continues, you can report a repair here. If you are a homeowner, please call a Gas Safe Register plumber.