Beware of scam phone calls

We have recently received reports of calls claiming to be from One Housing’s Domestic Support Team. Callers have reportedly offered discounts on electrical appliances and asked residents to provide their card details over the phone.

Please be aware that One Housing does not provide this service, and our phone payment system involves entering card details on your phone’s keypad, rather than saying them out loud.

We have also received reports of bogus calls made from the following telephone number: 0116 502 2016. The caller claims to be from One Housing and requests photos and other details.

If you receive a call from this number, please do not engage. Any requests from us for that kind of information would be accompanied by some other type of communication e.g., a letter.

If you have received any suspicious calls, or have any queries, please contact 0300 123 9966 or email