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  • Care & Support
  • Arlington
  • Foundation
MyOneHousing
  • Resident services
    • Resident information

      1. Coronavirus
      2. Safety at home
      3. Safety in your community
      4. Parking in your area
      5. Request a communal door key fob
      6. Tenant information
      7. Leaseholder information
      8. Looking after your estates
      9. Putting things right

      Repairs and maintenance

      1. Report a repair
      2. Planned works and maintenance
      3. Repairs process
      4. Repairs and maintenance responsibilities
      5. Common maintenance issues
  • Find a home
    • Homes to buy
      Senior living
      Social homes
      Homes to rent
      Commercial properties
  • Getting involved
    • Our resident and customer panels
      Our community centres
      Local groups
      Become a volunteer
      1. Register to be a volunteer
      Become a champion
      Shape our services
      Community Chest programme
  • Working for us
    • Why work for us
      Current vacancies
      Our employee benefits
      Our visions and values
      Valuing diversity
      Real stories
      Our approach to recruitment
  • About us
    • Who we are

      1. Legal information
      2. Procurement

      What we do

      1. Housing management
      2. Development and regeneration
      3. Supporting homeless people
      4. Investors Hub
      5. Health, Care and Support
      6. One Academy

      Our people

      1. Our Group Board
      2. Executive Team
      3. Our governance structure

      Our performance

      1. Our annual review
      2. Our financial statements
      3. Gender pay gap

      Our policies

  • Home
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  • Raise a concern
Resident information
  • What you can expect from our repairs service
  • Keeping our estates and communities clean and safe
  • Our key workers and what essential services they are providing
  • Coronavirus - managing your rent payments
  • Visiting our care and support schemes
  • Coronavirus - your frequently asked questions
  • Life in lockdown: Stories from our front line
  • Risk assessments
  • Fire Safety
  • Gas safety
  • Communal areas
  • Asbestos
  • Water safety
  • Anti-social behaviour
  • Domestic abuse
  • Tenancy fraud
  • Safeguarding
Parking in your area
  • Your tenancy agreement
  • Paying your rent
  • Your service charges explained
  • Universal Credit and other benefits
  • Buy your home
  • Finding a new home
  • Your lease
  • Service charges
  • Staircasing
  • Insurance
  • Alterations and subletting
  • Selling your home
  • Section 20 consultations
  • Five ways to fight fly-tipping
  • Estates feedback
  • Raise a concern

Raise a concern


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