Our visions and values


Our vision and values help us to deliver a high quality service and set a standard for how each of us interact with our customers, colleagues and other stakeholders.

Our vision

We create places for people to call home and support them to live well.

Our values

We recruit based not only on a person’s ability to do their job, but on their affinity to our values. Take a look at our videos to learn more about what each of our values means to us.

We keep our promises


We do what we say we are going to do.  We communicate openly and honestly with each other and with our residents. We do the right thing not the easy thing.

We do a great job


We have high standards and we work hard to meet them. We go the extra mile to make sure that we deliver for our residents.

We work together


We support each other and work as one team. We don’t pass the buck – we take ownership and collaborate effectively for the benefit of our customers. We work in partnership with our residents.

We value diversity


We respect and value the diversity of our people and welcome the contribution everyone can make. We work hard to make sure that all our residents have equal access to our services.

We look for ways to improve


We look for opportunities to keep improve and invest in our homes, our communities and our people. We take a positive approach to our work and embrace change that benefits our customers.