Our governance structure


To support the work of the Group Board, there are six Group Board sub-committees with delegated responsibility for key areas of our work.

One Housing Group Limited is a subsidiary of The Riverside Group Limited (the Parent Group).

One Housing Group Limited has a Board which oversees all activities of One Housing and its subsidiary companies as detailed in the legal information section of our website. To support the work of the Group Board, there are two Group Board sub-committees with delegated responsibility for key areas of our work. Details of these Committees are included below.

The One Housing Group Board is served, in part, by committees that operate at the Parent Group level. More details on these committees can be found on the Riverside Group Limited website.

The Group Board Members regularly review and update their interests. These are captured on the Board’s Register of Interests.

The Executive Board Members Policy, a joint policy with One Housing Group’s parent The Riverside Group, sets out the roles played by One Housing Group’s Executive Members in both Association’s Boards and Committees.

Recruitment drive

We have a unique and exciting opportunity for two of our tenants to join the One Housing Customer Services Committee.

As a Resident Committee Member, you will make an important contribution to a Committee with wide-ranging responsibilities for scrutinising and reviewing customer-facing policies, performance and service delivery. This will include oversight of the delivery of our 2021-24 Customer Experience Strategy as well as overseeing our performance on customer services.  You will work closely with other Independent Committee Members, Board members and the senior leadership team to make sure we achieve our objectives, while managing risk and delivering great services.

The successful candidate will be able to work collaboratively within a team while challenging and contributing to the Committee’s thinking in a positive way.  Representing the perspective of our residents at Committee level is an important part of this role. However, with collective responsibility for the strategic direction and delivery of the organisation, Resident Committee Members will need to see beyond their personal interests. You are not expected to be an expert in all the areas the Committee oversees but you will be able to deal with complex information and contribute to effective decision making. You also do not need to have prior experience on a Board or Committee. Induction, training and ongoing peer support will be provided to the successful candidate.

This is a remunerated role at a rate of £3,250 per year.

The Committee meets four times a year and you will also be expected to attend some other meetings to support wider communication of resident views.  Meetings generally last 2.5 hours and are held in the afternoon or early evening.  To apply for this role you need to be one of our residents, either a tenant or a leaseholder, and your home should be your sole residence. We currently have three vacancies, two for tenants and one for a resident shared owner or leaseholder. The role profile and person specification set out the skills, experience and expertise required in this role.

One Housing Group is committed to equality and diversity. We consider that greater diversity on our Board and Committees strengthens our decision-making and allows us to better serve our customers. As such, we welcome and encourage applications from candidates from all backgrounds. A personal commitment to self-development and learning, diversity and inclusion and a strong empathy with and commitment to One Housing’s social purpose and values are a requirement for this role.

Does this sound like you? Then review the job description and get in touch with us via email at residentengagements@onehousing.co.ukPlease begin your email with ‘Committee Member’. We look forward to hearing from you.

To apply for this role, please fill out this form and email it to us. The closing date for applications has been extended to 6pm Monday 15 August 2022.

Customer Services Committee

This committee is chaired by Sandra Skeete.

The purpose of the committee is to scrutinise and review the policy, performance and delivery of our overall service offer. It covers:

  • Overall effectiveness of services provided to residents
  • Repairs and maintenance
  • Resident engagement and involvement
  • Complaints and feedback
  • Customer-facing policies
  • Value for money (of services provided)

The terms of reference of this committee reflect the partnership between customer services and resident engagement. Each Resident Panel Chair sits on this committee, together with three non-executive members of the Group Board.

The committee meets four times a year. The chairs of the Resident Panel also attend an annual Group Board awayday where they are able, through their collective knowledge, to feed back on common priorities for all residents.

Care and Support Committee

This committee is chaired by Group Board member Yvonne Arrowsmith.

The purpose of the committee is to oversee and scrutinise the strategy, performance and operational delivery of our care and support services.

It covers:

  • Delivery of all care and support services
  • CQC and Ofsted regulatory compliance
  • Commercial relationships including, but not limited to, Renovo and the NHS
  • Ambitions for work with homeless people and those recovering from mental health issues
  • Safeguarding
  • Value for money in relation to all areas of the committee’s work

The committee meets four times a year. The terms of reference of this committee reflect the partnership between the delivery of our care and support services and customer service.