Our governance structure


To support the work of the Group Board, there are six Group Board sub-committees with delegated responsibility for key areas of our work.

One Housing Group Limited is a subsidiary of The Riverside Group Limited (the Parent Group).

One Housing Group Limited has a Board which oversees all activities of One Housing and its subsidiary companies as detailed in the legal information section of our website. To support the work of the Group Board, there are two Group Board sub-committees with delegated responsibility for key areas of our work. Details of these Committees are included below.

The One Housing Group Board is served, in part, by committees that operate at the Parent Group level. More details on these committees can be found on the Riverside Group Limited website.

The Group Board Members regularly review and update their interests. These are captured on the Board’s Register of Interests.

The Executive Board Members Policy, a joint policy with One Housing Group’s parent The Riverside Group, sets out the roles played by One Housing Group’s Executive Members in both Association’s Boards and Committees.

Recruitment drive

We have three exciting paid opportunities for our residents to join our Customer Services Committee; and we’re also looking for a new Resident Board Member.

Our Resident Board Member will play an important role in the delivery of our corporate objectives and plans for our integration with Riverside following the first stage of the merging of the two organisations on 1 December 2021. Read more about the role, including the role profile and person specification.

Committee Members scrutinise our customer-facing policies (including our 2021-2024 Customer Experience Strategy) and oversee our performance on customer services. Find out more about this role, and read the full job description.

Interested? Get in touch with us via email at residentengagements@onehousing.co.uk, stating the role in the email subject line, to find out more. To apply for one of these roles, please fill out this form and email it to us by 6pm Monday 18 April 2022.

Customer Services Committee

This committee is chaired by Sandra Skeete.

The purpose of the committee is to scrutinise and review the policy, performance and delivery of our overall service offer. It covers:

  • Overall effectiveness of services provided to residents
  • Repairs and maintenance
  • Resident engagement and involvement
  • Complaints and feedback
  • Customer-facing policies
  • Value for money (of services provided)

The terms of reference of this committee reflect the partnership between customer services and resident engagement. Each Resident Panel Chair sits on this committee, together with three non-executive members of the Group Board.

The committee meets four times a year. The chairs of the Resident Panel also attend an annual Group Board awayday where they are able, through their collective knowledge, to feed back on common priorities for all residents.

Care and Support Committee

This committee is chaired by Group Board member Yvonne Arrowsmith.

The purpose of the committee is to oversee and scrutinise the strategy, performance and operational delivery of our care and support services.

It covers:

  • Delivery of all care and support services
  • CQC and Ofsted regulatory compliance
  • Commercial relationships including, but not limited to, Renovo and the NHS
  • Ambitions for work with homeless people and those recovering from mental health issues
  • Safeguarding
  • Value for money in relation to all areas of the committee’s work

The committee meets four times a year. The terms of reference of this committee reflect the partnership between the delivery of our care and support services and customer service.