Our annual review


Every year we look back at our achievements in our annual customer review.

We know that, as a resident, what matters to you is that we provide high quality homes, deliver excellent customer service and keep our promises.

Monitoring how well we do all of these things - and reporting back to you so you can keep track of our performance - is also really important.That’s why, every year we look back at our achievements in our annual customer review.

This is an important opportunity for you to see how we’re performing against the commitments we made to you in our Vision and Plan 2018-23.

The review provides a wide range of facts and figures, including:

  • How many new homes we built
  • How many new kitchens, bathrooms, boilers, windows and doors we delivered as part of our planned modernisation programme
  • How many customers we supported into paid work
  • How many repairs we carried out
  • How many phone calls our customer service advisers answered

View our Annual Review for 2018-19

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