There are several ways to get in touch: online, by email, phone and via social media.
Ways to contact us
Our social media channels are a great way of contacting us. We're online to deal with queries Monday to Friday, from 9am to 5pm.
Customer enquiries: twitter.com/AskOneHousing
Media and political enquiries: twitter.com/OneHousing
0300 123 9966
Our customer service centre is open Monday to Friday, 8am to 6pm apart from Wednesday, when we are open 9am to 6pm.
Residents in Berkshire should call Housing Solutions on 0800 587 9941 to report a repair. Their customer service centre is open from 8.45am-5.15pm on Monday, Tuesday and Thursday; 10am-5.15pm on Wednesday; and 8.45am-4.45pm on Friday.
If you're a journalist, please contact our media team.
Our head office and registered office:
64 Pratt Street,
Our other offices
- 12 The Quarter Deck, London E14 8SJ
- 17 Castalia Square, London E14 3PQ
We're open Monday to Friday between 9am and 5pm (except bank holidays).