There are several ways to get in touch: online, by email, phone and via social media.
Ways to contact us
Our social media channels are a great way of contacting us. We're online to deal with queries Monday to Friday, from 9am to 5pm.
Customer enquiries: twitter.com/AskOneHousing
Media and political enquiries: twitter.com/OneHousing
0300 123 9966
Our customer service centre is open Monday to Friday, 8am to 6pm apart from Wednesday, when we are open 9am to 6pm.
Residents in Berkshire should call Housing Solutions on 0800 587 9941 to report a repair. Their customer service centre is open from 8.45am-5.15pm on Monday, Tuesday and Thursday; 10am-5.15pm on Wednesday; and 8.45am-4.45pm on Friday.
Christmas opening hours
Our customer contact centre will be closed on 25, 28 December and 1 January. Every other day we are here as usual to help 8am to 6pm apart from 24 and 31 December when we will close at 4pm. However, please remember you can report emergency repairs at any time on 0300 123 9966.
How quickly we aim to respond to you
We aim to get back to you within two working days with either a response to your query or to let you know that we need to pass it to a colleague in one of our specialist teams. If your query needs to be passed to one of our specialist teams, they aim to respond within 10 working days. If your query is particularly complex and more time is needed to deal with it, they will let you know.
If you're a journalist, please contact our media team.
Our head office and registered office:
64 Pratt Street,
Our other offices
- 12 The Quarter Deck, London E14 8SJ
- 17 Castalia Square, London E14 3PQ
We're open Monday to Friday between 9am and 5pm (except bank holidays).