Report a repair


You can report a repair in a number of different ways.

Coronavirus advice

In response to the coronavirus crisis, and to protect our residents and staff, we have taken the reluctant decision to only carry out emergency repairs from now until the beginning of June. We will of course continue to review the situation, as well as our resources, throughout this period and will update this page if that changes. You can find out more on our coronavirus advice page. Thank you for bearing with us on this.

Ensuring safety: If you are booking an emergency repair, we will ask if you or anyone in your home is currently self-isolating or if they are experiencing any coronavirus symptoms. We'll still carry out the repair but please be aware that our operatives will be wearing extra protective equipment to ensure our staff and you remain safe.

The quickest and simplest way to report is through MyOneHousing. By doing so, you can track your repair. You will need to register if you have not used this service before. This facility is not available for market rent tenants.

Login or register with MyOneHousing to report a repair

Other ways to report a repair

Social and intermediate tenants, and leaseholders (except Berkshire residents)

Our dedicated in-house repairs and maintenance team look after our properties across London and the South East.

Complete our repair form. Please provide as much information as you can so we can book the repair with you.

Email: ask@onehousing.co.uk

Call us on 0300 123 9966 (8am-6pm, Monday to Friday).

In an emergency, out of hours, call: 0300 123 9966

For social and intermediate tenants, and leaseholders living in Berkshire

In the Berkshire area we work with contractor Housing Solutions to provide our repairs service.

Their opening hours are:

  • Monday  8.45am-5.15pm
  • Tuesday  8.45am-5.15pm
  • Wednesday  10am-5.15pm
  • Thursday  8.45am-5.15pm
  • Friday  8.45am-4.45pm

For residents with hearing difficulties, call 01628 638136.

In an emergency, out of hours, call: 0300 123 9966

Market rent tenants


Call: 0300 123 2033 (9am to 5pm, Monday to Friday)

In an emergency, out of hours, call: 0300 123 9966. Please inform the operator that you are a market rent tenant.

Emergency contact details

In an emergency, call us on 0300 123 9966.

Gas leaks

If you smell gas or are worried there might be a carbon monoxide leak, call the National Gas Emergency Service on 0800 111 999.

Water leaks

To report a leak outside your property boundary, call Thames Water on 0800 714 614.

Power cut

To report a power cut, call UK Power Networks on 105 or 0800 3163 105.