Report a repair
You can report a repair in a number of different ways.
In response to the coronavirus crisis, and to protect our residents and staff, we have taken the reluctant decision to only carry out emergency repairs from now until the beginning of June. We will of course continue to review the situation, as well as our resources, throughout this period and will update this page if that changes. You can find out more on our coronavirus advice page. Thank you for bearing with us on this.
Ensuring safety: If you are booking an emergency repair, we will ask if you or anyone in your home is currently self-isolating or if they are experiencing any coronavirus symptoms. We'll still carry out the repair but please be aware that our operatives will be wearing extra protective equipment to ensure our staff and you remain safe.
The quickest and simplest way to report is through MyOneHousing. By doing so, you can track your repair. You will need to register if you have not used this service before. This facility is not available for market rent tenants.
Other ways to report a repair
Emergency contact details
In an emergency, call us on 0300 123 9966.
If you smell gas or are worried there might be a carbon monoxide leak, call the National Gas Emergency Service on 0800 111 999.
To report a leak outside your property boundary, call Thames Water on 0800 714 614.
To report a power cut, call UK Power Networks on 105 or 0800 3163 105.