Resident information

Keeping you updated

We regularly share information and service updates with you in a range of ways.

Our customer service offer

The standards we aim to deliver across all our areas of work

Safety at home

How we work together to reduce any risk from fire, gas, asbestos and water

Safety in your community

Our commitment to providing safe homes in safe communities

Bringing fibre to your home

We are working with cable providers and telecommunications consultants to devise a planned programme of works to put ‘fibre’ (the new cables replacing the old copper cables) in our blocks by 2025.

MyOneHousing

Our customer self-service portal where you can make payments and access services whenever’s convenient for you, at any time, 24 hours a day, 365 days a year.

Parking in your area

How to get a permit, avoid a fine and report a vehicle parked where it shouldn’t be

Request a communal door key fob

What to do if you've lost the fob to communal areas

Tenant information

Paying your rent, understanding service charges and buying your home

Leaseholder information

Find out about your lease, staircasing, altering your home or making an insurance claim

Looking after your estates

How we maintain communal areas, including estate inspection walkabouts

Putting things right

How to make a complaint and what we'll do about it

Renting a garage, parking space or shed