We are working hard and have plans in place to ensure customers and staff are protected and essential services are maintained during the coronavirus outbreak. We regularly update this page, so please check back daily to get the latest information.

Follow the latest advice

With so much conflicting and often false information going round we're advising customers and colleagues to follow advice on how to prevent or minimise the spread of coronavirus from authenticated sources of information, including the NHS and Public Health England. In addition, colleagues working in our care and support schemes are following advice from the Care Quality Commission, the independent regulator of health and social care in England. You can also find the latest news and advice on the Government's website or why not join the Government's coronavirus WhatsApp service which provides official, trustworthy and timely information and advice. Find out more about the service and how to access it.

Latest updates

12 April 2021

Here is a summary of the changes from today. More businesses will open, but indoor settings should be visited alone, or with household groups. Outside, six people or two households can meet.

  • Care home visitors will increase to two per resident
  • All shops allowed to open including hairdressers, beauty salons and other close-contact services
  • Restaurants and pubs allowed to serve food and alcohol to customers sitting outdoors
  • Gyms and spas can reopen, as can zoos, theme parks, libraries and community centres
  • Members of the same household can take a holiday in England in self-contained accommodation
  • Non-essential journeys between England and Wales are allowed
  • Weddings - up to 15 people and funerals - up to 30 people, with 15 at wakes
  • Children will be able to attend any indoor children's activity

Rules still in place

  • Continue to work from home, if you can
  • Only socialise indoors with people you live with or who are in your support bubble
  • Social distancing is still very important
  • You must wear a face covering in many indoor settings, such as shops and on public transport, unless you are exempt.

The next easing of restrictions is proposed for 17 May but this will depend on the Government’s four tests. These are the success of the vaccine rollout, the number of hospital admissions and deaths falling, the amount of pressure on the NHS and the impact of any variants.

On these pages you can find lots of useful information: