We are working hard and have plans in place to ensure customers and staff are protected and essential services are maintained during the coronavirus outbreak. We regularly update this page, so please check back daily to get the latest information.

Follow the latest advice

With so much conflicting and often false information going round we're advising customers and colleagues to follow advice on how to prevent or minimise the spread of coronavirus from authenticated sources of information, including the NHS and Public Health England. In addition, colleagues working in our care and support schemes are following advice from the Care Quality Commission, the independent regulator of health and social care in England. You can also find the latest news and advice on the Government's website or why not join the Government's coronavirus WhatsApp service which provides official, trustworthy and timely information and advice. Find out more about the service and how to access it.

Latest update: 23 November 2020

Following the government's announcement yesterday about regional tiered restrictions being re-introduced when the second lockdown ends next week, we urge you all to continue doing what you can to minimise the spread of the virus by regularly washing your hands, wearing a face covering and maintaining social distancing of at least two metres whenever possible. We will be able to provide more details on what the new restrictions mean when the government confirms which areas are in which tier later this week. What we do know so far is that people will be able to leave their homes, and non-essential shops, gyms, hairdressers and personal care services will be able to reopen.

We continue, as always, to follow all government guidelines which, at the moment, means we can deliver a full repairs service, with colleagues and contractors following guidelines at all times. It is essential that you let us know if you or anyone in your household has any symptoms or is self-isolating so that we can ensure they are wearing the appropriate PPE or rearrange any appointments if necessary.

On these pages you can find lots of useful information: