Coronavirus - managing your rent payments


Useful information about managing your rent payments during the coronavirus outbreak.

It’s important that you continue to pay your rent as we rely on this income to fund vital services, such as our mental health schemes, our care homes for older or vulnerable people, and essential repairs and maintenance. We do realise, however, that residents are being affected, especially if you're self-isolating and not able to work. Depending on what your circumstances are, you can find lots of useful information here. The most important thing is that we don't want you to panic - if you're worried, please get in touch as soon as you can so we can discuss your circumstances and offer you all the advice and support we can to get through this uncertain time. You can contact us on 0300 123 9966 or ask@onehousing.co.uk.

Latest updates

Universal Credit: £20 increase has stopped from 6 October 2021

On 7 July, the Work and Pensions Secretary Therese Coffey confirmed that £20 increase in weekly payments would end. This stopped on 6 October but the exact date it stops will depend on the day you usually receive your universal credit. If you’re worried about these changes, please contact us on 0300 123 9966 or ask@onehousing.co.uk.

General employment and benefits advice

If you're affected by coronavirus or its effect on the economy, there is a wide range of support available. Visit these pages for information about the changes the government has brought in to support people who are already claiming benefits, need to claim benefits, or are at risk of losing their job as a result of coronavirus.

Universal Credit

The number of people claiming Universal Credit has increased significantly since the start of the pandemic. If you haven't claimed before, you can find lots of information on the Universal Credit website.

If you receive Universal Credit and you have a Jobcentre appointment but are staying at home on Government advice, or have been diagnosed with coronavirus, you will not be sanctioned if you tell the Department of Work and Pensions (DWP) in good time. You must inform the DWP by updating your online journal or calling the Universal Credit helpline on 0800 328 5644. You can find out more information including any updates or changes in guidance on the Universal Credit website.

BSL interpreters providing free video relay service for Universal Credit claimants

Universal Credit claimants can now access British Sign Language interpreters as part of a free video relay service. The service can be used to help make a new claim or for those already claiming Universal Credit and is part of a package of measures put in place to provide quicker and easier access to benefits during the Coronavirus outbreak. The Video Relay Service (VRS), allows users to make BSL interpreted video calls via their tablet, smartphone, computer or laptop. A professional interpreter then relays the call in English to a member of DWP staff. You can find out more here.

I claim Working Tax Credits

You can find out your Working Tax Credit entitlement here. The amount you will benefit from will depend on your circumstances, including your level of household income.

I work full/part time and am self-isolating

Depending on your employment contract and type of work, your income may be affected if you need to self-isolate as a result of the coronavirus. The Government made changes to Statutory Sick Pay (SSP) to ensure people in work can take the necessary time off to stay at home if they are suffering from coronavirus or to prevent its spread.

You can find out the weekly SSP here. For more information including details about applying for Contribution Based Employment and Support Allowance (CBESA), visit the Government website.

I'm self-employed

The Government has made changes to how Universal Credit supports self-employed claimants. Self-employed claimants on Universal Credit who are required to stay at home or are ill as a result of coronavirus will not have a Minimum Income Floor (an assumed level of income) applied for a period of time while affected. For more information see the Government website.

You can apply for an income support grant of up to £7,500 and, if you're eligible, money will be paid into your account six days later.

I've become unemployed due to coronavirus

It was announced in the 2020 budget that the minimum income floor (for those that are SE there is an assumed minimum income) will be temporarily relaxed. This is to ensure you receive some support which will include both the personal and housing element of Universal Credit. If you are affected by coronavirus you will be able to apply for Universal Credit and can receive up to a month’s advance upfront without physically attending a Jobcentre. For more information visit: https://www.gov.uk/universal-credit

I’m well but need to look after someone else

Employees are entitled to time off to look after dependants in an emergency – this includes a partner or parent as well as children. The time off is unlimited but employers are not obliged to pay you for this. Speak to your employer to find out its policy. If it does not pay, it may agree to let you use holiday or rearrange your working day to limit the financial impact.