Keeping our estates and communities clean and safe

We all have a role to play in making sure our buildings and estates are kept clean and safe.

Our primary focus is to maintain a safe and clean environment, so we are:

  • Temporarily redeploying staff to focus on additional stringent hygiene measures, such as wiping down handrails, door handles and lift buttons with anti-bacterial sanitiser
  • Providing our existing refuse removal services as a minimum and, where practical and we have the resources, doing this more regularly..

We are working closely with local authority partners to maintain the rubbish collection service; however, some local authorities are already struggling to provide their normal refuse service.

Service updates for residents living in Tower Hamlets

Unfortunately waste collection may be delayed as council staff in the refuse team are off due to illness and/or are self-isolating. The London Borough of Tower Hamlets have agency staff in place to provide the usual service. However, there may still be some delays to collection and they are unable to empty underground refuse storage on some estates due to a technical fault with some of their vehicles. There may still be delays to your normal collection day and time. You can read more on their website

We recognise the inconvenience this may cause to some our residents living in Tower Hamlets. Please be assured our teams will do everything we can to help reduce or takeaway waste where we can and work with our local authority partners to ensure services are back up and running as soon as possible. We would appreciate it if customers could try and reduce household waste if at all possible while the council's services are disrupted. Thank you.

How you can help

With fewer caretakers available, we are relying on residents to help us. Please make sure you:

  • dispose of rubbish properly in bin stores or rubbish chutes
  • follow advice on effective hand-washing (i.e. wash thoroughly for at least 20 seconds) before going into any communal areas and when you get back inside your homes
  • don't leave any items, rubbish or belongings in communal areas
  • let us know if you see people dumping rubbish, fly-tipping or throwing things out of windows (sadly there are some people who are doing this, which is unfair when the vast majority of residents do their best to maintain a clean and pleasant environment for themselves, their families and their neighbours)

Playgrounds, communal gardens and outside spaces

Getting out for some fresh air and a bit of exercise is really helpful for your physical and mental wellbeing. However it's still important to make sure you follow guidelines to protect yourself and others.

Our playgrounds are open and to make sure everyone keeps safe, we'll be fully sanitising the equipment three times a week. If there is an amount in your service charge for playground upkeep, this extra cleaning works out on average at just £00.14 per week per household.

Please also do your bit by making sure you and your little ones follow this important advice:

  • take hand sanitiser and clean your hands before and after playing on the equipment
  • don't use the equipment if you're clinically vulnerable
  • stay at home if you or anyone in your household is showing any symptoms
  • socially distance, unless with members of your household, including when waiting to use equipment
  • remind children not to put their fingers in their mouths or touch their faces when playing on the equipment (we know it can be difficult!)
  • don't consume food or drink in the play areas
  • take any rubbish home with you
  • clean your hands when you get home
  • have fun!

Parks and other communal gardens are also open for exercise, as long as you follow these guidelines:.

  • you should stay local and use open spaces near to your home where possible
  • keep at least two metres apart from anyone outside your household
  • if you have a garden, make use of the space for exercise and fresh air
  • take hygiene precautions when you are outside, and wash your hands as soon as you are back indoors
  • if walking your dog in areas used by other people, you should walk your dog on a lead to ensure you can safely keep 2 metres away from others. You can find further guidance for pet owners here
  • Now that warmer days are here, please remember that BBQs and patio heaters are not permitted in any of our communal areas or on balconies.

Safety checks

To ensure your home environment remains safe we are continuing to carry out all critical safety checks of gas and electrics in your homes. Please make sure you let us know if anyone in your household is unwell or self-isolating so that our engineers are prepared with the necessary protective equipment. We will also, where possible, continue with the weekly testing of fire alarms in communal areas as well as our programme of safety inspections on mechanical installations and fire remediation works. We ask for your continued assistance in helping us achieve this.