Our key workers and what essential services they are providing

Many of our frontline teams carry out essential work in and around our buildings.

It's not only colleagues who provide much-needed care and support to our older or more vulnerable customers who are classed as key workers: many of our frontline colleagues, including our repairs team, grounds maintenance staff, cleaners and caretakers, are also key workers, as they carry out vital work in and around our buildings, making sure we maintain safe homes and neighbourhoods. Their work is deemed critical to public safety and welfare and covers everything from fixing emergency repairs and maintaining stringent hygiene throughout communal areas, to ensuring we comply with all safety legislation and looking out for our residents.

What kind of services are they providing?

  • Investigating issues which could, or have already, caused significant damage to homes, such as roof leaks, flooding, fire or structural damage
  • Total loss of electricity, mains water, hot water and/or heating
  • Emergency works to external or internal communal areas, for example loss of communal lighting or water leaks
  • Building safety checks, including fire prevention duties such as waking watch, removing bulk waste and items left in communal areas to reduce fire risks
  • Helping local authorities maintain waste management and pest control
  • Regulatory service checks, such as fire risk assessments, gas boiler servicing, fire warden and waking watch duties, electrical testing
  • Fire remediation work
  • Repairs that pose potential danger to the public
  • Delivering food, medicine or other essential items to vulnerable residents.

If you see members of our frontline teams out and about and you’re not sure why they are there, please do feel free to ask them. They all carry letters from our Chief Operating Officer, Chyrel Brown, stating that the work they are doing is essential. If you are in any doubt, please contact us on 0300 123 9966 or ask@onehousing.co.uk.