Risk assessments

The health and safety of our colleagues and customers is our main priority. Our Group Director of Governance & Compliance, Hilary Milne confirms that we have complied with the Government’s guidance on managing the risk of Covid-19.

We have applied the relevant Government guidance word for word and we have completed or are in the process of completing risk assessments across all our different work settings.

These include:

• construction sites and outdoors
• offices and contact centres
• in other people’s homes
• in and from vehicles.

In each case the risk assessment covers the following areas:

• thinking about risk
• workforce management
• delivering to the home/inbound and outbound goods.
• who should go to work
• social distancing for workers
• interacting with households/managing your customers, visitors and contractors
• cleaning the workplace
• Personal Protective Equipment (PPE) and face coverings.

Re-opening of workplaces

Each service we operate is completing a risk assessment for their workplaces. They are expected to adopt all the Government’s suggested precautions unless it is either not applicable, unsuitable or a more effective alternative is available.

Risk assessments are checked by our health and safety and compliance team and consulted on with employees and unions. A workplace will only re-open once a Group Director is satisfied that all precautions are in place and consultation has been conducted.

Due to the time necessary to properly complete the above process, the re-opening of all our workplaces will likely not be complete until September.