Risk assessments


In May, the Government declared the risk of coronavirus had reduced sufficiently for social distancing restrictions to start to be lifted and for workplaces to reopen in phases.

The health and safety of our colleagues and customers is our main priority. Our Group Director of Governance & Compliance, Hilary Milne confirms that we have complied with the Government’s guidance on managing the risk of Covid-19.

We have applied the relevant Government guidance word for word and we have completed or are in the process of completing risk assessments across all our different work settings.

These include:

  • construction sites and outdoors
  • offices and contact centres
  • in other people’s homes
  • in and from vehicles.

In each case the risk assessment covers the following areas:

  • thinking about risk
  • workforce management
  • delivering to the home/inbound and outbound goods.
  • who should go to work
  • social distancing for workers
  • interacting with households/managing your customers, visitors and contractors
  • cleaning the workplace
  • Personal Protective Equipment (PPE) and face coverings.

Re-opening of workplaces

Each service we operate is completing a risk assessment for their workplaces. They are expected to adopt all the Government’s suggested precautions unless it is either not applicable, unsuitable or a more effective alternative is available.

Risk assessments are checked by our health and safety and compliance team and consulted on with employees and unions. A workplace will only re-open once a Group Director is satisfied that all precautions are in place and consultation has been conducted.

Due to the time necessary to properly complete the above process, the re-opening of all our workplaces will likely not be complete until September.

In the event of a local outbreak in any area we operate in, restrictions will be reintroduced as per Government guidance.

Number of risk assessments complete: 23

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