Visiting our care and support schemes

Important information for Care and Support customers and their families.

We would first like to offer reassurance to our customers and their families that we are acting quickly and following all advice from Government and the Care Quality Commission in relation to coronavirus. That means we’re putting all appropriate measures in place to protect the safety and welfare of our customers.

It also means that, unfortunately, at the moment, visitors aren't able to come inside our care homes. When it is safe to reopen, it will be where the local authority has authorised visits to happen and where it is safe to do so, with appropriate measures in place to manage any risk. For more information, please refer to the official government advice or speak to the manager of your scheme.

We know how important it is for residents to have contact with their loved ones and, where visit are not yet possible, our staff will do what they can to help people maintain vital contact by phone or digitally.