Visiting our care and support schemes
Important information for Care and Support customers and their families.
We would first like to offer reassurance to our customers and their families that we are acting quickly and following all advice from Government and the Care Quality Commission in relation to coronavirus. That means we’re putting all appropriate measures in place to protect the safety and welfare of our customers.
We are only able to reopen our care and support schemes to visitors where the local authority has authorised visits to happen and where it is safe to do so, with appropriate measures in place to manage any risk. Unfortunately, restrictions on visitors will vary from scheme to scheme, depending on set up and the local conditions. All visits must be arranged in advance with the local manager and may be subject to change. For more information, please refer to the official government advice or speak to the manager of your scheme.
We know how important it is for residents to have contact with their loved ones and, where visit are not yet possible, our staff will continue to help people maintain vital contact by phone or digitally.