Finding a new home

Depending on where you live and on your circumstances, there are a number of options available to you if you want to move home.

If you’d like to talk to one of our advisers so they can take you step-by-step through the process, call us on 0300 123 9966 or email

Please remember that you’ll need to give us at least four weeks notice before you move out. You can either email us this notice to quit form or post it to us at Allocations Team, One Housing, Atelier House, 64 Pratt Street, London NW1 0DL.

Swap your home (mutual exchange)

If you have a permanent tenancy with us, you can swap your home with another One Housing resident, a tenant of another housing association, or a council tenant, as long as the landlords of both tenants give their consent.

The best way to do this is register with HomeSwapper, a web-based mutual exchange service which has been set up to help tenants move. You can apply with HomeSwapper in a few simple steps and find thousands of people who are also looking to move. The home you swap could be in the same borough, or a different one – it could even be in a different part of the country. Once you have found a property you want to exchange with, you will need to fill in our homeswapper form and email it to

Transfer to another of our properties

You can also use our Home Connections choice-based lettings service to bid for another of our properties. As we only have a small number of properties available each year, it may take quite a long time to move this way. To use Home Connections and bid for available properties, you first need to complete a transfer application form and provide us with a range of ID and other documents.

Housing Moves

Housing Moves is the Mayor of London’s scheme which helps social tenants in London relocate to other parts of the capital. All council tenants and housing association tenants can apply for this scheme as long as they have a secure or assured tenancy.

To find out more visit the Housing Moves website.