Paying your rent

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How to pay for your rent and services and what to do if you're having difficulties paying.

It’s important that you pay your rent and any service charges on time and there are lots of different ways you can do this.

Monthly Direct Debit – on any day of the month. This is the preferred method of payment as it ensures that your rent is covered regularly each month. Please complete the Direct Debit mandate and return it to your income collection officer via ask@riverside.org.uk or call 0300 123 9966 to set payments up over the phone (homeowners’ direct debits may be a requirement of the lease).

Pay over the phone using a credit or debit card on 0300 123 9966

(We do not accept American Express).

Pay with your swipe card at any Post Office or any PayPoint outlet.

Pay by post, cheque only. You can post your cheque to:

One Housing Group, 220 Arlington Road, London, NW1 7HE. (Remember to make it payable to your landlord and put your name, address and your agreement reference number on the back of the cheque).

Telephone/Internet banking:

You can pay your rent from home by ringing your bank/using the internet

Payable to:  TRGL CHA RENT

Sort Code  20-67-59

Account Number  93936074

Online payment

Go to www.allpayments.net/allpayments

Enter your Payment Reference Number to log in (this is your long number on your rent card)

Follow the online steps.

Market rent

If you're one of our market rent tenants, your rent is due on the first day of each month. If you have any queries or are having issues paying your rent, please contact your portfolio lettings advisor by email or on 0300 123 9966 as soon as possible to discuss the various payment options available. Please note we are unable to take cash:

• Direct Debit (preferred method of payment)
• Debit or Credit Card payments over the telephone (we are unable to take American Express): 0300 123 9966
• Electronic Funds Transfer directly into our bank account.

Your rent will generally be reviewed annually or at the point of your tenancy renewal. We'll contact you in advance of any proposed renewal or rent increase and discuss the terms with you at that time.

Rent text reminders

As part of our digital transformation journey to improve the experience of our customers, we’re committed to providing straightforward transactions.

We want to help you keep on top of your rent payments so if you miss a payment, we’ll send you a text reminder to make sure you don’t fall behind.

If you need to make any changes to your direct debit mandate, please call 0300 123 9966 and your account advisor can do it for you over the phone.

Your rent account can be viewed on your MyOneHousing account. If you need to update your contact details, please log in here.

If you call us to make a payment, you'll be able to go through to our automated payment line where you can pay securely. Alternatively, you can also make a payment online.

More information

• Financial-Hardship-Inclusion-Policy-Statement.pdf (90.9 KB)
• Paying-your-Rent-Policy-Statement.pdf (91.9 KB)