check the status of your rent and/or service charge account
report and view the status of repairs in your home and communal areas
make a secure payment
set up a direct debit mandate online
raise a complaint if you're not happy with the service you've received
report suspected tenancy fraud
make a compliment or suggestion
report any concerns you have around safeguarding
We've got other new features in the pipeline that we'll be adding in the next few months.
How can I register?
To register, you'll need to be the named person (or one of them in the case of joint residents) on your lease or tenancy agreement. If you’re a joint tenant or homeowner, you can each register separately with your own email address for full access to your account online.
I have more than one tenancy, do I need two accounts?
If you have tenancy agreement with us for your house and garage, for example you’ll be able to see all your agreements by registering with either one e.g. H0239871/01 and H0239871/02
However, if you have two properties with different tenancy agreements entirely, unfortunately you will need to register twice with two different email addresses. E.g. property one C2367/01 and property two A004532/01.
I’m having trouble registering. What should I do?
Are your details entered correctly? You may experience problems if we don't have your date of birth on record, or if the details you've entered are different from what we have in our system. Please email firstname.lastname@example.org for help. We may need you to provide photo ID to confirm your name, surname or date of birth.
I've registered for MyOneHousing, but my login details are not working
If you've already registered for the MyOneHousing, please check that you're entering your details correctly and that you haven't accidentally added a space or other characters after your email address or password.
I’ve forgotten my login details
Go to the login page and click on the 'I’ve forgotten my password?' link to reset your password.
Please note that the password reset link will be sent to the email address you registered with.