Anti-social behaviour

Anti-social behaviour (ASB) can make people's lives a misery by disturbing or causing nuisance to an individual, their family or a whole community. ASB can affect people in different ways.

What we will investigate as ASB

We will investigate

  • Hate-related incidents (based on race, ethnicity, nationality, sexual orientation, gender, disability, religion, age etc.)
  • Verbal abuse, harassment, intimidation or threatening behaviour
  • Noise nuisance
  • Drugs misuse or drug dealing
  • Loitering or misuse of communal areas
  • Vandalism and damage to property

What we do not investigate

  • Parking disputes
  • One-off party or barbecue
  • General household living noise – babies crying, children playing, washing machine noise
  • Cooking smells
  • Boundary disputes
  • Children playing

Where to get help

When there is a crime

If you are at immediate risk of harm or if a crime has been committed, contact the police immediately on 999.

If you experience or witness a crime but you are not in danger, call the police on 101 or report it online.

If neighbours are noisy

If your neighbours are noisy we advise you first try speaking to them if you feel able to. We realise of course that some people may feel uncomfortable or perhaps slightly anxious about doing that. If that's the case, why not try writing to them? You can use this 'Dear Neighbour' letter or write your own version if the wording here doesn't quite fit. The important thing to remember is that your neighbour might not even realise they' ve caused a disturbance so we advise you approach things initially in as calm and non-judgemental a way as you can.

We will record reports of ASB but will only take action or investigate what we feel is genuine ASB or behaviour which is caused by someone acting unreasonably, alongside our Community Safety Policy. We would expect most people to resolve their disputes themselves.

If neighbouring households are regularly making unreasonable noise, whether that’s loud music, parties, shouting or banging, contact your local council’s environmental health department.

Your council's environmental health team has designated powers to deal with noise nuisance such as serving noise abatement notices. We can then act upon their reports and enforce tenancy action.

To report ASB to us

Log into MyOneHousing to report ASB

You can report suspected ASB anonymously, but please provide as much information as possible to support our investigation.

Other ways to report anti-social behaviour

What we will do about ASB

  • Offer support and guidance to victims of anti-social behaviour, working with the police, local councils or community partners.
  • Create an ASB report, with a unique reference number, and assess the severity of the claims.
  • Ask victims or witnesses of ASB for evidence, such as a diary of incidents, as part of our investigations.
  • Keep you updated on the progress of your report.

What we may do about ASB

  • Write warning letters to perpetrators of ASB, setting out the reason for the warning and the likely consequences if the behaviour continues.
  • Refer to the mediation service, where an independent, professionally-trained mediator will bring together neighbours in dispute to discuss the problems and try to find solutions. Meetings are confidential and agreements are not legally binding.
  • Refer reports to partner organisations, such as local drug and alcohol support groups, youth offending and youth intervention groups and local councils' ASB teams.

More information