Insurance


As your landlord and the freeholder of the building, we are responsible for insuring the building against damage.

You do not need to take out building insurance yourself as this is covered by your service change. We do, however, encourage you to take out home contents insurance.

What is covered by building insurance?

Damage to the structure of the building caused by things like fires, floods or subsidence. This includes:

  • internal ceilings
  • walls
  • permanent fixtures and fittings including baths, toilet cisterns and fitted mirrors, together with (normally) laminate flooring.

If you're a leaseholder or shared owner, you'll be covered by One Housing’s buildings insurance policy. You can download our buildings policy summary of cover here.

How to claim

If you need to make a claim, please ring our building insurance provider Zurich Municipal. They will explain the process for any required repairs.

Freephone: 0800 028 0336 (24 hour)

Email: farnboroughpropertyclaims@uk.zurich.com

Please quote policy number JHA22S387-0013

Alternatively, you can log your claim directly on Zurich’s claims portal.

Common questions

I'm a leaseholder and my property has been damaged following a flood/leak/fire. What do I do?

Contact Zurich Insurance directly on 0800 028 0336 who will take details of the event and discuss repairs with you. Subsequent damage caused to your property will be covered, but not the cause/source of the damage. Repairs can be arranged via our insurer’s contractors who will be authorised to carry out necessary works. External walls, roofs and communal areas would normally fall to One Housing to repair.

A leak is damaging my property, but I don’t know what's causing it. As the leaseholder, what do I do?

Our property insurers can offer something called ‘trace and access’ which will cover the work involved and cost for contractors (ideally the insurer’s contractors) to locate the source of the leak using thermal imaging CCTV, UV dye, removing flooring and panels and reinstating to their previous condition, together with the use of water/damp location equipment. Please note that the cost of repairing the cause of the leak itself, however, will not be covered (such as fixing a broken pipe).

Will I have to pay a policy excess?

Yes. A £100 policy excess applies to all property claims (apart from trace and access).

As a leaseholder or tenant, are my personal items, belongings and contents automatically insured for loss, fire, theft or damage?

No. All leaseholders and tenants are responsible for sourcing their own contents insurance either through a Nationally Recognised provider such as ‘MyHome', which is arranged via Thistle and Allianz insurance, or by an independent insurance provider.

You can find out more about 'MyHome’ by calling 0845 337 2463 or visiting their website www.thistlemyhome.co.uk.

Buildings generally relates to: internal ceilings, walls, permanent fixtures and fittings including baths, toilet cisterns and fitted mirrors together with (normally) laminate flooring.

Contents relates to: carpets, sofas, tables, chairs, beds, bed furniture, toiletries, electrical appliances/white goods, jewellery, TVs, laptops, clothing, handbags, shoes, CD/DVDs etc.

Items such as iPads and iPhones can often be insured under a home contents policy and additionally covered for when they are away from the home.

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